Shipping, Exchange & Refund Policy

​

CORONA VIRUS SHIPPING ARRANGEMENTS

​

We will aim to dispatch and process orders within 7 days of placing them however you may experience postal delays. We will ensure you are kept informed as much as possible of any delays and will be in touch with you until you receive your items. Any urgent orders please contact us first before placing them.

 

 

Normal Shipping

​

Items will be dispatched within 2 working days upon payment clearing to our accounts.

 

All our items are sent by tracked post, and tracking details will be provided upon items being dispatched. Higher value items (£150 or above) will require a signature on delivery.

 

Standard UK Tracked Shipping

Start from £4.50 (Items will be received within 2-4 working days from day of dispatch)

 

Standard EU & International Shipping

Start from £9.50 (Items will be received within 7-15 working days from day of dispatch)

 

Express shipping is available on request and may occur additional charge

 

Urgent shipping can be requested and will depend on availability.

 

Refund & Exchange

 

A refund is available if notified in writing to customerservice@aknjewellery.com within 48 hours of receiving our item, upon our confirmation of receiving your email you must then ensure the item is sent back to us in the same condition within 7 business days. AKN will not be responsible for shipping costs for refunds. Once we receive the item back and subject to our assessment, a refund value of the item will be deposited back within 14 working days. Failure to notify us of a refund within 48 hours or if items are not received within 7 business days (10 business days for international orders) a refund will be refused. 

​

*Please note we try our best to capture the true image of product, however this may vary depending on you individual device setting.

 

Refund & Exchange are not available for the following items:

 

*Items containing earrings (for hygiene purposes)

 

*Any customised items

 

*Sale items

 

Duty Customs and Taxes

AKN are not responsible for any customs charges that may be applicable in your country of residence upon receiving our items.

.